Yes, all users must be registered in the GeneCore database under a principal group assigned by GeneCore upon request, all by completing the form at Contact Us section.

You need to provide the Principal Investigator (PI) name, PI institutional address, PI phone number, PI email address, Billing address and VAT (for external users only) .

You need to provide your full name, phone number, email address, and the name of the group(s).

YES, all samples must be registered in the sample registration system before shipment (available in the Sample Instructions section). If you send an unregistered sample it will not be processed and will be stored until the registration process ends.

Samples must be clearly labeled and packed securely in a sample box (no loose tubes) If you are sending 24 samples or more, please ship them in a plate (please take a look at the DNA & RNA Guidelines available in the Sample instructions.)

NO, GeneCore is not responsible for issues related to externally prepared libraries. GeneCore will always verify the library concentration but, no further library modification will be performed.

Data is delivered electronically in FASTQ format (and optionally in BAM format) via secure transfer. Raw data from the sequencer can also be provided upon request.

Samples are disposed off after six months unless otherwise requested.