The Ombudsperson provides impartial and confidential services that can help EMBL employees to resolve and cope more effectively with difficult situations and conflicts in the workplace.
Even with the very best intentions, our actions may hurt, insult, hinder or even damage rather than help colleagues – the Ombudsperson is on hand to help make sense of difficult situations, and assist in preventing conflicts or resolving them fairly and constructively.
Other useful sources to turn to for advice: immediate supervisors or the Head of section or Unit, Human Resources, the Dean of Graduate Studies and Academic Coordinator (especially for pre- and postdocs), the Staff Association.
The Ombudsperson is independent in structure, function, and appearance within the organisation.
The Ombudsperson, as a designated neutral, remains unaligned and impartial. The Ombudsperson does not engage in any situation that could create a conflict of interest.
The Ombudsperson holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.
The Ombudsperson, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.