{"id":12585,"date":"2018-03-13T14:11:48","date_gmt":"2018-03-13T13:11:48","guid":{"rendered":"https:\/\/news.embl.de\/?p=12585"},"modified":"2025-11-11T14:08:45","modified_gmt":"2025-11-11T13:08:45","slug":"support-engineer-go-everywhere-know-everyone","status":"publish","type":"post","link":"https:\/\/www.embl.org\/news\/lab-matters\/support-engineer-go-everywhere-know-everyone\/","title":{"rendered":"Being an IT support engineer: go everywhere, know everyone"},"content":{"rendered":"\n<p>Finding your way around EMBL Heidelberg is notoriously tricky: because it\u2019s positioned on a hill, \u2018ground level\u2019 can be any of 4 floors; there are multiple rooms with the same number; and moving between rooms on the sixth floor can entail walking down a flight of stairs. For Vasiliki Karyoti, though, navigating the EMBL maze soon became a walk in the park. \u201cWithin a few weeks of working in desktop support you can map the whole place with your eyes closed.\u201d It\u2019s not that IT support engineers like Karyoti are particularly adept at navigation, but rather that the job takes them everywhere.<\/p>\n\n\n\n<p>Between solving glitches, setting up computers for new staff members and advising on software purchases, Karyoti and her colleagues spend much of the day on the move. And when she settles down at her desk, people come to her. \u201cWe get to know pretty much everyone,\u201d Karyoti says with a smile. \u201cI enjoy coming into contact with so many different people, with different needs, different approaches to problems. And because EMBL is so multicultural, you get to meet people from all over the world, and make friends from all over.\u201d That diversity also brings constant professional development, she points out. \u201cWe have a wide user-base here at EMBL, from computer scientists to biologists to finance staff, so we\u2019re exposed to a variety of users, problems and projects. The larger the audience you have to help, the greater the experience you get \u2013 you see more cases and gain a much broader expertise.\u201d<\/p>\n\n\n\n<blockquote class=\"vf-blockquote\"><p>you\u2019re offering your services to help somebody else improve this world<\/p><\/blockquote>\n\n\n\n<p>Karyoti and her colleagues also often find that, rather than narrowing the scope of what the IT team can develop and implement, working in a biological research institute brings opportunities to <a href=\"https:\/\/www.embl.de\/services\/itservices\/empowering-science\/3D-Cloud\/index.html\">develop new systems<\/a>.<\/p>\n\n\n\n<p>You might think that a job that involves troubleshooting and fixing people\u2019s problems would entail handling a lot of frustration, but Karyoti has found the opposite. \u201cPeople may be frustrated at the situation, but they\u2019re always really nice to me and my colleagues \u2013 maybe they feel hope is coming!\u201d<\/p>\n\n\n\n<p>Plus, she says, helping people get their projects on track takes on a greater meaning at a place like EMBL: \u201cYou have the feeling that you\u2019re offering your services to help somebody else improve this world \u2013 even if it\u2019s just a little. You don\u2019t just work with empty numbers, it\u2019s something that will have an impact. And you work with people who are passionate, you see their passion and it inspires you!\u201d<\/p>\n\n\n<hr class=\"vf-divider\"\/>\n\n\n<p><em>Karyoti studied computer science and informatics at the University of Economics and Business in Athens. She worked for a company that specialises in Geographic Information Systems before joining <a href=\"https:\/\/www.embl.de\/services\/itservices\/index.html\">EMBL\u2019s IT Services<\/a> team <\/em><em>in 2013. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For Vasiliki Karyoti, troubleshooting and problem-solving take on a greater meaning at EMBL<\/p>\n","protected":false},"author":8,"featured_media":12589,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,17593],"tags":[59,3718,43,578],"embl_taxonomy":[5160],"class_list":["post-12585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lab-matters","category-people-perspectives","tag-careers","tag-engineering","tag-heidelberg","tag-it-services","embl_taxonomy-it-services"],"acf":{"article_intro":"<p>For Vasiliki Karyoti, troubleshooting and problem-solving take on a greater meaning at EMBL<\/p>\n","related_links":[{"link_description":"","link_url":""},{"link_description":"","link_url":""}],"article_sources":false,"vf_locked":false,"featured":false,"color":"#007B53","vfwp-news_embl_taxonomy":[5160],"show_featured_image":false,"field_target_display":"embl","field_article_language":{"value":"english","label":"English"},"source_article":false,"in_this_article":false,"press_contact":"None","article_translations":false,"languages":""},"embl_taxonomy_terms":[{"uuid":"a:3:{i:0;s:36:\"302cfdf7-365b-462a-be65-82c7b783ebf7\";i:1;s:36:\"ef0437fc-a5b7-4c73-bcfd-63bff16cb35e\";i:2;s:36:\"7a9314bd-8ccd-4f37-afed-984b1fafcc5b\";}","parents":[],"name":["IT Services"],"slug":"it-services","description":"What &gt; 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