{"id":4497,"date":"2026-10-09T12:05:40","date_gmt":"2026-10-09T12:05:40","guid":{"rendered":"https:\/\/www.embl.org\/groups\/genomics\/?page_id=4497"},"modified":"2026-10-09T12:06:23","modified_gmt":"2026-10-09T12:06:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.embl.org\/groups\/genomics\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\n
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<\/p>\n\n\n\n

\n\nDo I need to register before using GeneCore services?<\/summary>\n
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Yes, all users must be registered in the GeneCore database under a principal group assigned by GeneCore upon request, all by completing the form at Contact Us<\/a> section.<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nWhat information is required for group registration?<\/summary>\n
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You need to provide the Principal Investigator (PI) name, PI institutional address, PI phone number, PI email address, Billing address and VAT (for external users only) .<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nWhat information is required for user registration?<\/summary>\n
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You need to provide your full name, phone number, email address, and the name of the group(s).<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nDo I need to register my samples before sending them?<\/summary>\n
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YES<\/strong>, all samples must be registered in the sample registration system before shipment (available in the Sample Instructions<\/a> section). If you send an unregistered sample it will not be processed and will be stored until the registration process ends.
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\n\nHow should I ship my samples?<\/summary>\n
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Samples must be clearly labeled and packed securely in a sample box (no loose tubes) If you are sending 24 samples or more, please ship them in a plate (please take a look at the DNA & RNA Guidelines available in the Sample instructions<\/a>.)<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nIs GeneCore responsible for pre-prepared libraries?<\/summary>\n
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NO<\/strong>, GeneCore is not responsible for issues related to externally prepared libraries. GeneCore will always verify the library concentration but, no further library modification will be performed.<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nHow will I receive my sequencing data?<\/summary>\n
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Data is delivered electronically in FASTQ format (and optionally in BAM format) via secure transfer. Raw data from the sequencer can also be provided upon request.<\/p>\n\n<\/div>\n<\/details>\n\n\n\n

\n\nWhat happens to my samples after sequencing?<\/summary>\n
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Samples are disposed off after six months unless otherwise requested.
<\/p>\n\n<\/div>\n<\/details>\n\n<\/div>\n<\/div>\n\n\n

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Also check:<\/h2>\n\n\n\n
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\n \n \n Rules of Access\n \n <\/path>\n <\/svg>\n <\/a>\n <\/h3>\n \n \n

Please read our Rules of Access first. Then review the sample requirements and submission instructions before sending your samples. \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e \u200e<\/p>\n <\/div>\n<\/article>\n\n\n\n

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\n \n \n Legal Statement\n \n <\/path>\n <\/svg>\n <\/a>\n <\/h3>\n \n \n

Read the Legal Statement for access to our services.<\/p>\n <\/div>\n<\/article>\n\n\n\n

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\n \n \n Sample Instructions\n \n <\/path>\n <\/svg>\n <\/a>\n <\/h3>\n \n \n

Read the sample instructions before reaching out to us.<\/p>\n <\/div>\n<\/article>\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-title-left-aligned.php","meta":{"_acf_changed":false,"footnotes":""},"embl_taxonomy":[],"class_list":["post-4497","page","type-page","status-publish","hentry"],"acf":[],"embl_taxonomy_terms":[],"_links":{"self":[{"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/pages\/4497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/comments?post=4497"}],"version-history":[{"count":3,"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/pages\/4497\/revisions"}],"predecessor-version":[{"id":4605,"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/pages\/4497\/revisions\/4605"}],"wp:attachment":[{"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/media?parent=4497"}],"wp:term":[{"taxonomy":"embl_taxonomy","embeddable":true,"href":"https:\/\/www.embl.org\/groups\/genomics\/wp-json\/wp\/v2\/embl_taxonomy?post=4497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}